Terms & Conditions

Please note our revised Stress-Free Terms and Conditions Due to Covid 19 – with effect from 1st Jan 2021

 

Effective from the 1st January,2021 if you are unable to travel due to Covid 19 restrictions in your hometown or in Competa then Competa Escapes will issue you with either a full refund or a transfer of dates to an equivalent or lower season with no additional charge. If you wish to transfer to a higher rate season, then only the price difference will be payable.

 

** Note – this caveat applies only to bookings made directly with Competa Escapes.  In the event that you have booked through an online travel agent, any refund or change of date will be governed by their terms and conditions.

These terms will remain active indefinitely.

 

All other terms and conditions as below remain the same.

 

Reservation Contract Terms & Conditions

 

Booking Terms:

These booking terms (‘Booking Terms’) are between Competa Escapes (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You/Your’).

 

These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You. These Booking Terms are governed by Spanish law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.

 

When You make a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record.

 

By submitting your reservation and giving us your credit/debit card information on the booking form, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.

 

Bookings:

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a non-refundable deposit of 30% of the booking value. (iii) any other amount We have specified at the time of Your booking; or (iv)We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, 30 days prior to your arrival. You must be able to enter into a legally binding contract and be over 23 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.

 

Payment:

Deposit: A non refundable deposit of 30% of your reservation is taken on booking, any discount or offers are deducted from the final balance.

Balance Due: The remaining balance is due one calendar month prior to arrival, payable by credit card/debit card or bank transfer.

Damages Deposit: A damages deposit of €150 is payable 7 days ahead of check-in date.  This will be returned within 7 days of check-out.

Any booked activities will be paid directly to the provider.

 

Prices:

All prices include IVA where applicable at the current rate. Prices are per house per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.

 

Cancellations & Amendments

 

Cancellation Policy:

We strongly advise that you take out travel insurance to cover against an unexpected cancellation.

Cancellation must be made by email to info@competaescapes.com by the party who made the original booking.

Cancellation charges are as follows:-

If more than 30 days prior to arrival – 30% (your deposit)

If less than 30 days prior to arrival – 100% of the value of your booking

Should You change the number of guests, dates, room nights or house then the prices are subject to change.  Should You request an amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.

 

Availability:

In the rare case that We are unable to accommodate You as per Your Booking, You will be notified immediately. You will be offered alternate accommodation by Us and if there is a difference in the Price, You, will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You.

 

Arrival and departure:

Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must request this directly with Us – this service is subject to availability and an additional charge. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.

 

Liability:

Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.

 

We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.

 

Lost Property:

We are happy to return items that have been left following departure. However, there will be a minimum charge of 5€ plus postage and packing.

 

Smoking:

Smoking is prohibited anywhere indoors however ashtrays are provided on the terraces.

We reserve the right to charge €200 for a full & deep clean if we discover that smoking has taken place in the house. Your card will debited within 24 hours of your departure.

 

Damages:

We understand accidents happen. Should you damage anything, please contact us immediately so it can be quickly rectified. Failure to do so may result in charges to your card after departure.

 

Data protection:

We will process the information You provide to Us in accordance with the relevant data protection legislation.  Your personal data may be transferred to Eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU.  By making a Booking, You, consent to this processing of information as described above and the transfer of Your information to our software provider: Eviivo Limited.