From booking to checkout - your holiday is safe with us
Trust and Confidence
Trust in Us
In recent times there have been many disappointments for travellers across the globe. Many have had to cancel or postpone holidays. Unfortunately with many companies and Online Travel Agencies, deposits and bookings may not have been refunded. In 2020, we refunded or moved guests bookings and we still offer that guarantee now in our Covid Refund Policy.
We believe all guests should feel confident when booking and paying for a holiday and that is why we are taking many steps to ensure that our customers feel safe and assured when booking with us. We have recently achieved I-Prac verification on both No 9 and No 17.
We have an enhanced cleaning program and have invested in new equipment, which takes our exacting cleaning standards that one stage further.
Our properties are registered with the Andalucia Tourism Registry for their Vivienda Rural Rental Licences – No 9 (VTAR/MA/02090) and No 17 (VTAR/MA/02935). We recommend you always check that a property you are booking has secured its licence with the relevant authority for its area.
Read about this below in greater detail and if you wish to ask any questions, then please get in touch we would be very happy to answer any of your questions.
Working with I-Prac
I-Prac is a world-renowned verification system which provides confidence to potential guests when booking, offering guests peace of mind at a time when rental fraud is unfortunately escalating.
Both No 9 (IP-72461) and No 17 (IP-62925) have been approved with I-Prac. Giving you, the customer peace of mind that your booking is safe with us. Ahead of booking you can check online to verify our status with I-Prac.
Once you have completed your booking – you can head to the I-Prac website and register your booking with their Booking Service for Travellers and Holidaymakers. This service guarantees customers 100% compensation in the unlikely event that their booking is found to be fraudulent.
On registration of your (direct) booking, you will receive an email confirmation of your I-Prac guarantee and an I-Prac Payment Guarantee certificate.
If you would like to talk to I-Prac about out verification, then please call +44 (0)2071 125 142.
Covid Refund Policy
We understand that holiday makers are concerned about what will happen to their booking in these times of uncertainty. Throughout 2020 we worked with all guests to ensure that those that could not take their holiday, were offered a workable solution.
In 2021, we will continue to offer a flexible booking policy on all direct bookings. This means that if you cannot take your holiday because of Covid in your home area or in Competa then you can have:-
Either a full refund less any fees from your chosen payment method or
A transfer to new dates to the equivalent or lower season with no admin fees payable or a transfer to a higher rate season with only the difference in the price payable
Note:- we cannot offer this on bookings made through the online travel agents as it will depend on their own terms and your agreement is with them.
💳 However, rest assured booking direct with us offers you the most competitive pricing.
Book your holiday with Competa Escapes for total peace of mind and you could soon be enjoying your perfect holiday in the sun and take advantage of our low deposit for bookings.
Enhanced Cleaning Policy
We also understand that for our guests, cleaning is an increasing priority. We value yours and our staff’s safety immensely. We have always prided ourselves on high standards of cleaning as noted in our 5-star reviews. However, we continue into 2021 with our extra Covid measures to ensure we have done absolutely everything to keep everyone safe. These measures include gaps between bookings, *ozone cleaning system, no contact check in, online guide-books.
*Competa Escapes wishes to offer guests a room that is extremely clean, sanitised and decontaminated. For this reason, we use an Ozone sanitisation system throughout our houses. In a short time, it penetrates deeply into all the fabrics (carpets, curtains, mattresses) enters the air conditioning systems and all the drains destroying every microorganism that might be present.
Already used in situations where hygiene is vital, such as operating rooms, the sterilisation system uses the unique powers of Ozone to sanitise environments in a natural, economic and ecological way.
Immediately after the use of ozone, the environment is completely sanitised. At this stage we will follow with the remainder of our 5-step cleaning process.